hbomax.com/providers — connect with your provider account
If you’ve been redirected to hbomax.com/providers (or prompted to “Connect your provider”) when trying to watch HBO Max (now Max), that page is simply the gateway that lets you sign in using the company that bills you — for example your cable, internet, mobile, or streaming-TV provider.
Connecting a provider is how Max verifies you’re entitled to watch through a partner subscription (so you don’t need a separate Max username if your provider includes it). 
Below I’ll walk you through what the page does, an easy step-by-step to connect, common reasons it fails and how to fix them, plus quick tips so you can get back to watching as fast as possible. 
Quick answer
hbomax.com/providers is the sign-in/activation flow used when you get Max through a third-party provider. You pick your provider there, sign in with the credentials that provider uses, and Max checks your subscription. If everything’s in order you’ll be signed in and ready to stream.
Why this flow exists
Many companies (cable companies, ISPs, mobile carriers, streaming bundles) include Max as part of a package. Instead of creating a separate Max subscription, you’re authenticated through that partner.
The providers page centralizes that process so you can select your company and prove entitlement — billing stays with the provider and streaming access happens on Max. 
Step-by-step: How to connect your provider at hbomax.com/providers
- Open the Max/HBO Max app on your device and choose Sign in, or go to the sign-in page in a browser.
- When prompted, choose Connect your provider (or go to hbomax.com/providers).
- Search for your provider by name or browse the list, then select it.
- You’ll be redirected to your provider’s login page — enter the username/password you use for that provider (not your Max password).
- After your provider confirms your subscription, Max will link the account and sign you in. If you already have a Max account tied to that provider, sign in with that Max email and password instead.
Common providers (examples)
Max is available via direct sign-up, app-store subscriptions (Apple, Google Play, Roku, Samsung), and many TV/internet/mobile providers such as AT&T, Comcast/Xfinity, YouTube TV, DirecTV, Dish, Spectrum, Verizon Fios, Hulu, and more. If you don’t see your provider, try searching for different name variations. 
If the provider page says your provider isn’t listed — what to do
- Try different name variations in the search box (e.g., “Xfinity” vs “Comcast”).
- If you’re on a bundle (Hulu + HBO Max, Prime Video Channels, etc.), follow the bundle activation steps instead of the provider connect flow.
- Confirm whether your plan actually includes Max — some packages include only HBO linear channels, not Max access. Contact your provider’s billing/support team if unsure.
Troubleshooting — fixes that usually help
Here’s a quick table that summarizes the most common problems, likely causes, and fast fixes so you can try the easiest solutions first.
Problem you see | Likely cause | Quick fix to try now | When to contact support |
Can’t find my provider in the list | Provider listed under a different name, or your plan doesn’t include Max | Search alternate names, check plan details | Contact provider billing to confirm plan |
Provider login rejected / wrong credentials | Wrong username/password for provider | Log into provider site directly and reset password if needed | Provider support can reset/confirm account |
“Provider account already linked” / “Account in use” | Provider account tied to a different Max account | Sign in to Max with the account that’s already linked (try password reset) | Contact Max support to disassociate/merge accounts |
Connect page hangs or shows a blank screen | App/browser redirect issue or outdated app | Try desktop (hbomax.com/login), clear cache, or use incognito; update the app | If redirect never completes, contact Max support |
Subscribed through an app store but can’t sign in | App-store subscriptions require activation/verification | Check app-store subscriptions (Apple/Google/Roku) and follow activation steps | Contact the app store’s support or Max support |
Access stopped after provider plan change | Provider cancelled or changed your bundle | Confirm billing on provider account; re-subscribe via Max if needed | Provider billing support |
A couple of gotchas worth knowing
- App-store subscriptions behave differently by region — app-store billing isn’t available everywhere, and some app-store subscriptions require extra activation steps. If you subscribed through an app store and can’t sign in, check your store’s subscriptions area or the Max Help Center for activation instructions.
- If you change or cancel your provider plan, your access via that provider will end — you’ll then need to re-subscribe directly at hbomax.com or via another supported channel.
FAQs (short & useful)
Q — I have HBO through my TV provider. Do I automatically get HBO Max?
A — Not always. Some provider plans include Max access, others don’t. Check your provider’s plan details or use the provider search at hbomax.com/providers to confirm.
Q — I signed up through an app store. Should I use hbomax.com/providers?
A — App-store subscriptions often need app-store activation — follow the activation steps in your device’s subscriptions area or the Max Help Center. 
Q — The Connect Your Provider page redirected me but then failed — who fixes that?
A — If the redirect reaches your provider’s login but your credentials are rejected, contact the provider. If the connect page itself is broken on Max’s side, contact Max support/help center. 
Final tips (quick)
- When in doubt, start the flow on a desktop browser at hbomax.com/providers — it’s often easier to see provider names and handle redirects.
- Keep your provider account email and password handy — that’s what the connect flow will require.
- If you rely on a provider bundle (e.g., Hulu + HBO Max), follow the bundle activation steps instead of trying the provider connect flow.
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Disclaimer.
This guide is for informational purposes only. We are not affiliated with Max or any of its providers.
Access to HBO Max varies by your subscription plan, provider, or location. Go to hbomax.com/providers or ask your provider for the latest info.
About us.
Note: We’re an independent help website. We are not affiliated with HBO Max, Warner Bros. Discovery, or any of HBO Max’s provider partners. We never ask for payment details. Our guides only link to trusted HBO Max pages like hbomax.com/providers and the official HBO Max Help Center.
I’ve used HBO Max on various devices and tested many provider logins. The guides here draw from real troubleshooting, not theory. We write each article after testing updates. We check error fixes and explore features in the HBO Max app and website.
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